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Phil Young

Chief Operating Officer
Linkedin Envelope Salesforce

"Ensuring a good platform build is only part of the solution when you are looking at transforming a business. You also need to ensure that the people are engaged in a meaningful way throughout the process and our focus on change & adoption ensures that you will maximise your return on the Salesforce investment from day 1"

Experience & Interests

Phil Joined Pracedo in June 2023 as Chief Operating Officer with 17 years experience in the ecosystem running his own partner consultancy. In his past, Phil has run many global rollouts with blue-chip international organisations with a focus on increasing ROI through high adoption at launch.

Industry Expertise

Product Specialisms

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AI Agents Are Here Voice, Robotics & Whats Next

AI Agents Are Here: Voice, Robotics & What’s Next

Marketing Cloud Next is Salesforce’s next-generation marketing platform, designed to revolutionise the way brands connect with their customers. Announced as the flagship of Salesforce’s new “agentic marketing” vision, this platform leverages artificial intelligence to proactively anticipate customer needs, streamline operations, and boost engagement levels through personalised interactions at every digital touchpoint.

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Powering the Modern Game: How Sports Clubs Can Win with Salesforce

In the modern era of sport, the competition isn’t just on the pitch — it’s in the data.
From driving deeper fan engagement to creating seamless commercial operations, leading sports clubs are turning to Salesforce to build digital ecosystems that connect every supporter, sponsor, and staff member.
At Pracedo, we believe that the future of sporting success is powered by AI + Data + CRM — and Salesforce provides the ultimate platform to make that vision a reality.

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The Modern Revenue Leader’s Guide to Revenue Cloud

As a Salesforce implementation partner, Pracedo has deep expertise in Revenue Cloud projects. We help organisations:
Design scalable Revenue Cloud architectures that support future growth
Create streamlined processes that accelerate sales and finance alignment
Unlock insights with reporting and analytics
Enable sales and finance teams with best practice training and change adoption

Our proven methodology ensures that Revenue Cloud projects deliver impact fast — whether you’re starting small with Revenue Cloud or implementing full quote-to-cash transformation.

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