Meet Our Team

Mark Jones

Director of Enterprise Services

"Success in enterprise technology isn’t just about implementing systems—it’s about navigating the complexity of large-scale businesses to create scalable, high-impact solutions that drive long-term transformation. Enterprise organisations operate within intricate ecosystems of processes, integrations, and governance, requiring a strategic approach to technology adoption.

Experience & Interests

Mark joined Pracedo as Director of Enterprise Services after having worked within multiple enterprise businesses, leading a wide array of large-scale digital transformation programs that drive efficiency, scalability, and growth.

At Pracedo, he is responsible for leading the Enterprise Services division, ensuring that clients achieve lasting value from their Salesforce investments through structured design, operational excellence, and seamless delivery along with enhancing Pracedo’s operational capabilities.


Industry Expertise:
Telecommunications
Property
Tech
Media & Publishing
Certification Bodies
Distribution
Consumer, FMCG, & Retail
Water Treatment, Waste & Facilities Management
Consulting

Industry Expertise

Product Specialisms

View my Salesforce certificates

AI Agents Are Here Voice, Robotics & Whats Next

AI Agents Are Here: Voice, Robotics & What’s Next

Marketing Cloud Next is Salesforce’s next-generation marketing platform, designed to revolutionise the way brands connect with their customers. Announced as the flagship of Salesforce’s new “agentic marketing” vision, this platform leverages artificial intelligence to proactively anticipate customer needs, streamline operations, and boost engagement levels through personalised interactions at every digital touchpoint.

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Powering the Modern Game: How Sports Clubs Can Win with Salesforce

In the modern era of sport, the competition isn’t just on the pitch — it’s in the data.
From driving deeper fan engagement to creating seamless commercial operations, leading sports clubs are turning to Salesforce to build digital ecosystems that connect every supporter, sponsor, and staff member.
At Pracedo, we believe that the future of sporting success is powered by AI + Data + CRM — and Salesforce provides the ultimate platform to make that vision a reality.

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The Modern Revenue Leader’s Guide to Revenue Cloud

As a Salesforce implementation partner, Pracedo has deep expertise in Revenue Cloud projects. We help organisations:
Design scalable Revenue Cloud architectures that support future growth
Create streamlined processes that accelerate sales and finance alignment
Unlock insights with reporting and analytics
Enable sales and finance teams with best practice training and change adoption

Our proven methodology ensures that Revenue Cloud projects deliver impact fast — whether you’re starting small with Revenue Cloud or implementing full quote-to-cash transformation.

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