Marcus joined Pracedo in October 2023 as our Head of Professional Services, bringing over a decade of experience in the Salesforce ecosystem. With a background in Project/Programme Management, Data Quality and Service Delivery, Marcus focuses on the successful delivery of multiple large-scale Salesforce implementations while upholding the highest operational standards.

AI Agents Are Here: Voice, Robotics & What’s Next
Marketing Cloud Next is Salesforce’s next-generation marketing platform, designed to revolutionise the way brands connect with their customers. Announced as the flagship of Salesforce’s new “agentic marketing” vision, this platform leverages artificial intelligence to proactively anticipate customer needs, streamline operations, and boost engagement levels through personalised interactions at every digital touchpoint.