Who are Salesforce Partners and What do they Do?

Salesforce partner guide

Whether you’re just starting out on your Salesforce journey or are preparing to advance your Salesforce solution, Salesforce partners can help you get there. They are a specialised group of certified experts who collaborate with you to get the most out of your investment in Salesforce.

Salesforce partners, like us, are trusted advisors who are trained and experienced to help you meet your organisation’s objectives using the Salesforce platform. Partners work with organisations across products, industries, and sizes to advise on and implement creative Salesforce solutions.

What Services do Salesforce Partners offer?

Services offered by partners

Salesforce partners offer a variety of services to help you achieve your organisational goals, including:

  • Strategic Consultancy
  • Digital transformation solutions
  • Change management
  • Implementation projects
  • Integrations
  • Strategy and design
  • Training
  • Technical support
  • Custom code development
  • Custom apps
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What is the Salesforce Partner Tier System?

How to navigate tiers

Salesforce partners are ranked by Salesforce based on the delivery of successful projects, company innovation, and company growth. Partner Tiers are based on each partner’s Trailblazer Score, which assesses their contribution to Salesforce-defined goals in four categories: Customer Success, Innovation, Growth, and Leadership. Each partner is given a tier group based on their score. High scoring Salesforce partners are in the Summit tier, like us. Below are the different types of Salesforce tiers, in order from highest to lowest scoring.


  • Summit partners: the highest tier
  • Crest partners: the second tier
  • Ridge partners: the third tier
  • Base partners: the fourth tier

What Tier do I Need?

Qualifying Tiers

The best Salesforce partner an organisation can choose is a Summit partner. Regardless of the size or scope of your project, we recommend that you work with a Summit Salesforce partner to ensure its success. Summit partners will have more experience of Salesforce implementations, and a proven ability to provide meaningful consulting services.

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How do I Choose a Partner?

How to choose a Salesforce Partner

Choosing a partner is no easy job. There are a few things to think about while choosing which Salesforce Partner is the best fit for you. For tips on how you can do this successfully, check out: The Ultimate Guide To Choosing A Salesforce Partner.

Let's Make it Happen

Let's talk about your salesforce needs

In choosing Pracedo as your Salesforce Implementation Partner, you’re not just selecting a service provider; you’re embracing a strategic ally dedicated to your business’s growth and efficiency. At Pracedo, we’re not just Salesforce Consultants. We’re the driving force behind innovation, change, and visionary solutions dedicated to boosting revenue. Our mission is to redefine the customer journey by simplifying processes and helping people to work smarter, not harder. Our purpose is to create a lasting impact on people, organisations, and communities, all powered by the capabilities of Salesforce. Let us help you unlock the full potential of Salesforce, transforming your sales processes and driving your business forward.

What are the Benefits?

Why work with a partner?

Partners offer many benefits to your organisation. They know how to design and implement solutions using Salesforce as the backbone to your needs, ensuring they integrate seamlessly with other critical business systems. Here are just some of the benefits of working with a partner:

  • They can help you to understand your needs and which product is the best fit.
  • They are highly skilled. As such, they are able to help translate your strategic requirements into designed business processes that are bespoke to your organisation.
  • They can create custom applications to automate business processes, in addition to designing and implementing innovative solutions that drive your productivity forward.
  • They have the technical skills to accelerate implementation success, streamline upgrades, and optimise system configurations. They can also help you with support questions in a more timely fashion than if you were to attempt to do this yourself.
  • They will help you to maximise your ROI and get the most out of your investment. This means ensuring that your organisation can quickly realise the value of its investment, as a proven business enabler.
  • They have a wealth of experience and innovative solutions they can bring to your project.
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Read our ideas and insights on Salesforce

Our bright sparks ignite growth. That’s why we’re a Salesforce Implementation Partner who equips you with the right Salesforce tips, tools and resources to succeed. Explore them now and see how we can fuel your Salesforce journey.