Jelena is a highly experienced professional in the field of adult education, with a career spanning over 15 years as a Training Coordinator, Client Care Specialist, and CRM Administrator. With a proven track record of success and a commitment to excellence, Jelena made a career change after becoming acquainted with Salesforce and now serves as a Salesforce Administrator. She is passionate about working with this platform, particularly the Sales and Service Cloud, and leverages her extensive experience to help organisations fully realise the benefits of their Salesforce investment.