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Salesforce is the backbone of many organisations, providing a powerful platform for sales, marketing, and customer service. But as your business grows, so do the complexities of managing and optimising your Salesforce environment. Without ongoing support and continuous improvements, businesses often struggle to fully realise their return on investment (ROI). In fact, 55% of organisations fail to achieve objectives due to an inability to support continuous improvement and change. This is where Salesforce Managed Services can transform your approach.
By outsourcing the administration, optimisation, and continuous innovation of your Salesforce environments, your business can achieve greater efficiency, scalability, and cost savings. In this blog, we explore the key benefits of Managed Services and why they are essential for maximising the return on investment (ROI) in Salesforce.
1. Cost Savings and Predictable Expenses
Hiring and maintaining a full-time Salesforce team can be expensive. The average salary for a Salesforce Administrator in the UK is around £50,000 per year, while a Salesforce Developer can command upwards of £70,000 annually. Add to that the costs of recruitment, training, and benefits, and the financial burden becomes clear.
Managed Services offer a more cost-effective alternative by providing a dedicated team at a predictable monthly cost, often at a fraction of the price of an in-house team. Businesses can scale services up or down based on demand, ensuring they only pay for what they need.
2. Reduced Dependence on Full-Time Employees (FTEs)
With the Salesforce ecosystem evolving rapidly, internal teams must constantly upskill to keep up with new releases, security updates, and best practices. This often leads to employee burnout and turnover, disrupting business operations.
A Managed Service model alleviates this pressure by providing access to certified Salesforce experts without the need to hire, train, and retain multiple FTEs. This ensures continuous support and innovation without the risks and costs associated with employee attrition.
3. Access to a Team of Experts
Salesforce is an extensive platform, covering Sales Cloud, Service Cloud, Marketing Cloud, Experience Cloud, and more. Each requires specialised knowledge, which can be difficult to find in a single employee.
A Managed Service provider gives businesses access to a diverse team of certified professionals who bring deep expertise across all Salesforce products. This means faster problem resolution, more efficient implementations, and a proactive approach to platform optimisation.
4. Faster Issue Resolution and Proactive Support
Technical issues and system downtime can impact productivity and customer satisfaction. With Managed Services, businesses benefit from proactive monitoring, regular system audits, and quick issue resolution—minimising disruptions and ensuring seamless operations.
5. Continuous Innovation and Best Practices
Salesforce rolls out three major updates each year, introducing new features, security enhancements, and best practices. Without a dedicated team staying ahead of these changes, businesses risk falling behind the competition.
Managed Service providers ensure that organisations are always leveraging the latest Salesforce capabilities, optimising processes, and enhancing user adoption. This keeps businesses agile and ahead of the curve.
6. Enhanced Security and Compliance
Data security and regulatory compliance are top priorities for any business using Salesforce. Managed Services providers implement robust security protocols, monitor for vulnerabilities, and ensure compliance with industry standards such as GDPR.
By outsourcing these critical functions, businesses can reduce security risks and confidently handle customer data.
Conclusion
Managed Services for Salesforce clouds offer businesses a strategic advantage by providing cost savings, reducing reliance on full-time employees, and ensuring continuous system improvements. Whether a company is looking to optimise existing Salesforce investments or scale operations efficiently, Managed Services provide the expertise and flexibility needed to drive success.
At Pracedo, our Managed Services team helps businesses unlock the full potential of Salesforce with expert support, proactive innovation, and a scalable approach. Get in touch today to learn how we can help your business thrive with Salesforce Managed Services.
Pracedo is an award-winning Summit (Platinum) Salesforce Consulting Partner that delivers innovative Salesforce implementations to forward-thinking customers.
With over a decade of experience focused on Salesforce, we work with our customers to unlock the platform’s power through tailored implementations that facilitate achieving business goals and ambitions. Our talented team of over 80 Salesforce professionals globally means that Pracedo offers a boutique consultancy experience, delivered locally to you, with the breadth and depth of knowledge earned from delivering over 1000 projects across our locations.
Pracedo specialises in Digital Transformation and Change Management. Implementations and customisations include: Salesforce Sales Cloud, Salesforce Service Cloud, Salesforce Marketing Cloud, Salesforce Marketing Cloud Account Engagement, Salesforce Revenue Cloud, Salesforce Experience Cloud and Salesforce Nonprofit Cloud.
