International Alert are a non-profit organisation who work with people directly affected by conflict to build lasting peace. They were using Salesforce to manage the applications and allocations of consultants who do outreach work.
They had installed NPSP but had minimal user adoption.
It was difficult to manage the applications currently being received via email.
Poor data quality meant that users were not searching amongst their 250 consultant database and instead would stick to the same few that they knew.
When emailing consultants, they were having to manually add them to a BCC one by one.
A community build and process flow enabled their consultants to submit applications
and view their assignments, with internal teams gaining better oversight.
Following training, they saw a 200% increase in user adoption and those who attended
were even comfortable making changes to the process builder and flow.
This has now enabled them to make full use of the consultant database, with more
effective management of assignments. The Mailchimp integration has also saved
significant time on communications.
‘They were a pleasure to work with, very efficient, responsive, and we are very happy with the end result.’
International Alert are a non-profit organisation who work with people directly affected by conflict......Learn more >
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