OKA: Connect, Collborate & Perform With Sales Cloud & Service Cloud
Create visibility over the end to end customer journey with Sales Cloud and Service Cloud…
Make Customer Service Your USP With Salesforce Service Cloud
Boost your customer lifetime value with our Salesforce consulting solutions
Deliver Amazing Customer
Service With The World's #1 CRM
See the whole picture
With one place to see all of your customers' issues, you can make the right decisions at the right time while reducing admin time with Salesforce Service Cloud.
Customer service, anywhere, on the go
Use the mobile app to deliver fast, responsive customer service anywhere, on the go.
Work smart, not hard
Optimise your workflows and automate repetitive tasks, so you can focus on what really matters - your customers' happiness.
Integrate with ease
Upgrade your customer service with seamless integration with productivity tools like Mailchimp, Survey Monkey and DocuSign.
Improve Your Customer Service With Pracedo
We can help you boost your customers’ happiness like never before. With more than a decade of experience, we understand how to help businesses achieve success. Whether you need help carving out your processes, implementing Salesforce Service Cloud, or training staff on the Salesforce platform – we’re here to elevate your customer experience.
Turn Your Customer Centre Into A Profit Centre
Connecting your contact centre with Salesforce Service Cloud can result in a huge win for your service team. By using data available across Salesforce, you will have full visibility about your customer concerns. With this information, you can make your customers self-serve on your platform, saving you time and resources – while increasing engagement and customer satisfaction.
The Benefits Of Salesforce Service Cloud
With on the go access to your customer service portal, you’ll always be in the know with your latest customer data with Salesforce Service Cloud.
Automate customer service needs and set rules to ensure that your agents are always productive, but never overstretched.
Your agents have access to all your customers’ data through one medium, allowing them full insight into behaviour. With this information they can personalize and predict needs for each specific person, making the agent-to-customer relationship more efficient.
Our Clients
We create solutions for the world’s most innovative brands.
The Impact Of
Salesforce Service Cloud
Ricoh: Simplify, Sell & Assess With Sales Cloud & Service Cloud
Simplify. Sell. Assess. HARDWARE | SALES CLOUD + SERVICE CLOUD | RICOH The Challenge Ricoh is a global provider of technology, multinational imaging and electronics. Ricoh had a lengthy sales