OKA: Connect, Collborate & Perform With Sales Cloud & Service Cloud
Create visibility over the end to end customer journey with Sales Cloud and Service Cloud…
With one place to see all of your customers' issues, you can make the right decisions at the right time while reducing admin time with Salesforce Service Cloud.
Use the mobile app to deliver fast, responsive customer service anywhere, on the go.
Optimise your workflows and automate repetitive tasks, so you can focus on what really matters - your customers' happiness.
Upgrade your customer service with seamless integration with productivity tools like Mailchimp, Survey Monkey and DocuSign.
We can help you boost your customers’ happiness like never before. With more than a decade of experience, we understand how to help businesses achieve success. Whether you need help carving out your processes, implementing Salesforce Service Cloud, or training staff on the Salesforce platform – we’re here to elevate your customer experience.
Connecting your contact centre with Salesforce Service Cloud can result in a huge win for your service team. By using data available across Salesforce, you will have full visibility about your customer concerns. With this information, you can make your customers self-serve on your platform, saving you time and resources – while increasing engagement and customer satisfaction.
With on the go access to your customer service portal, you’ll always be in the know with your latest customer data with Salesforce Service Cloud.
Automate customer service needs and set rules to ensure that your agents are always productive, but never overstretched.
Your agents have access to all your customers’ data through one medium, allowing them full insight into behaviour. With this information they can personalize and predict needs for each specific person, making the agent-to-customer relationship more efficient.
We create solutions for the world’s most innovative brands.
Create visibility over the end to end customer journey with Sales Cloud and Service Cloud…
Simplify. Sell. Assess. HARDWARE | SALES CLOUD + SERVICE CLOUD | RICOH The Challenge Ricoh is a global provider of technology, multinational imaging and electronics. Ricoh had a lengthy sales
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Pracedo acknowledges the Traditional Owners and Custodians of the land on which our Melbourne office is based, including the People of the Eastern Kulin Nation, the Boonwurrung and the Wurundjeri People, and pay our respects to their Elders past, present and emerging. Being an organisation with national reach, we further extend our respect to all the Traditional Owners and Custodians across Australia.