OKA: Connect, Collborate & Perform With Sales Cloud & Service Cloud
Create visibility over the end to end customer journey with Sales Cloud and Service Cloud…
Make Customer Service Your USP With A Salesforce Service Cloud Implementation
Boost your customer lifetime value with our award-winning Salesforce Service Cloud solutions
Transform Your Customer Service Centre Into A Profit Centre
Connecting your contact centre with Salesforce Service Cloud can result in a huge win for your service team. By using data available across Salesforce, you will have full visibility about your customer concerns and success metrics. With this information, you can save time and resources – while increasing engagement and customer satisfaction.
Our Salesforce Service Cloud Clients
We deliver Salesforce Service Cloud solutions for global brands
Deliver Amazing Customer
Service With The World's #1 CRM
See the whole picture with a Salesforce Service Cloud implementation
With a Salesforce Service Cloud implementation, you'll have one place to see all of your customers' issues, so that you can make the right decisions at the right time while reducing admin time.
Get remote work ready with your customer service
Our Service Cloud Consultants will help you to deliver fast, responsive customer service to your customer from anywhere, at anytime - so your business is remote work ready.
Work smart, not hard with our efficiency boosting digital service solutions
Our Digital Transformation experts will help to optimise your workflows and automate repetitive tasks, so you can focus on what really matters - your customers' happiness.
Integrate your workflows with ease
Our Salesforce Developers will help your customer service run flawlessly with seamless integrations to your in-house tools with custom development and third-party productivity tools with AppExchange integrations.
Salesforce Service
Cloud Specialists
We help our customers to increase their efficiency and effectiveness with Salesforce Service Cloud. As award winning, experienced Salesforce Consultants in Melbourne and Brisbane, we’ve delivered results for customers across Australia who are hoping to make their service teams work smarter.
1000+
Salesforce projects complete
80+
Salesforce experts
Discover The Impact Of Salesforce Service Cloud
Explore how we’ve helped our customers create success with Salesforce Sales Cloud by exploring our customer stories.
Ricoh: Simplify, Sell & Assess With Sales Cloud & Service Cloud
Simplify. Sell. Assess. HARDWARE | SALES CLOUD + SERVICE CLOUD | RICOH The Challenge Ricoh is a global provider of technology, multinational imaging and electronics. Ricoh had a lengthy sales
A pleasure to work with. They delivered in a tight timeframe, kept us well-informed, worked collaboratively and flexibly, and added value.
Our Salesforce Service Cloud implementation will ensure that you have on the go access to your customer service portal, so you’ll always be in the know with your latest customer data.
Our Salesforce Consultants will help you to automate your customer service needs and set rules to ensure that your agents are always productive, but never overstretched.
Our Salesforce Service Cloud implementation will ensure that your agents have access to all your customers’ data through one medium – allowing them full insight into behaviour. With this information they can personalise and predict needs for each specific person, making the agent-to-customer relationship more efficient.
Kickstart Your Salesforce Service Cloud Project
Have a chat with one of our Australian Salesforce implementation experts to see how Pracedo can guide you on your journey