Upskill & Increase Adoption.
NON PROFIT | ORG REVIEW + TRAINING | CUSTOMER STORY
The Challenge
Child’s i Foundation is a charity in Uganda that helps reunite orphaned children with their own families where possible and finds loving, Ugandan adoptive or foster families where the child’s own family cannot be found or is unsafe. Child’s i help repurpose orphanages into community hub centres that provide services that prevent family separation in the first place.
Child’s i started using Salesforce in 2015 but, soon after their implementation, changes in staff meant that they lacked the skills and knowledge on how to maintain it.
- The change in staffing led to Salesforce not being used.
- As the team continued to grow, the need for a system that allowed both the UK and the Ugandan teams to track their fundraising campaigns was needed more than ever.
The Solution
Pracedo worked with Child’s i to ensure that they had the skills and resources they needed to manage Salesforce.
- Pracedo conducted a Org Review that uncovered Child’s i Salesforce use and enabled pracedo to discover their specific objectives
- After that, Pracedo developed some self-help recommendations for training and enablement.
The Impact
Salesforce now acts as a fully functioning fundraising tool, giving the team more time to spend raising money which allows Child’s i to continue their invaluable work.