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Businesses with Salesforce Sales Cloud have reported an increase in sales by up to 29% and sales productivity by 34%. Salesforce Sales Cloud, among other applications in the Salesforce stack, provides its users with a 360-degree view of their customers, gives them the ability to track customer interactions, and provides powerful data analysis tools to help them close more deals.
Sales Cloud also offers several features that make it easy for sales teams to collaborate, including built-in Chatter functionality and the ability to create customised workflow rules to automate sales processes. As Sales Cloud is a cloud-based solution, sales teams can access it from anywhere, at any time.
Why is Salesforce Sales Cloud ideal for growing your sales revenue?
Salesforce Sales Cloud gives you the tools you need to manage your sales team and grow your business. With features like lead management, opportunity tracking, and account management, you’ll be able to increase your revenue and build better relationships with your customers. The best part is that Salesforce Sales Cloud is accessible from anywhere, so you can access it from your desktop, laptop, or mobile device.
Salesforce Sales Cloud is like a ticket to the Salesforce world, allowing you to automate and improve current processes with countless functionalities. Salesforce Sales Cloud helps you streamline sales processes by collecting inputs from different sales reps and centralising all records so they can be accessible to everyone with the right permissions.
Aleksa Lukić
CONSULTANT
So, how do you begin building better sales processes with Sales Cloud?
Deliver tailored sales experiences with in-depth contact and account management
Contact Management in Salesforce Sales Cloud allows you to track customer interactions, including phone calls, emails, and social media activities. This way, you can ensure that your sales team provides the best possible experience to each customer.
Businesses can use Contact Manager to create custom contact records for each customer. These records include customer names, phone numbers, email addresses, and social media profiles. This way, you can have all the information you need about a customer in one place. In addition to Contact Manager, Salesforce Sales Cloud also offers Account Management. This feature gives businesses a 360-degree view of their customers, allowing you to better understand your customers’ needs and tailor your sales processes accordingly.
With Contact Management and Account Management, businesses can provide their sales teams with the information they need to deliver tailored sales experiences.
Track sales opportunities and manage pipeline health
Opportunity Management in Salesforce Sales Cloud allows businesses to track sales opportunities from start to finish. Like this, you can ensure that no opportunities fall through the cracks. Opportunity Management also includes a pipeline health feature. This feature gives you an overview of your sales pipeline to identify areas that need improvement. For example, if you notice that many opportunities in your pipeline are not progressing, you can then take steps to address the issue.
By tracking sales opportunities and monitoring pipeline health, your business can ensure that sales processes run smoothly. Opportunity Management in Salesforce Sales Cloud brings companies one step closer to streamlining their sales processes and providing greater organisational efficiency.
Increase sales productivity with Salesforce Workflow
Workflow rules in Salesforce Sales Cloud automate repetitive tasks so your sales team can focus on selling. For example, you can create a workflow rule that automatically sends an email to customers when their product order is shipped. This way, your sales team doesn’t have to waste time manually sending out shipping confirmation emails.
You can further use workflow rules to assign tasks to sales reps automatically. This means you can create a rule that gives a follow-up call task to a sales rep after they’ve made initial contact with a customer. As a result, your sales team can focus on selling and building better customer relationships rather than administrative tasks. With workflow rules, you can automate repetitive tasks and get your sales team to use their time more efficiently.
Keep a tab on your sales revenue with Reports & Dashboards
Reports and Dashboards in Salesforce Sales Cloud give you excellent visibility into your sales performance. With Salesforce’s reporting, you can track how many new deals you’ve closed each month and identify trends in your sales data. In addition, you can use Dashboards to create visual representations of your sales data. As a result, you can quickly see how your sales teams are performing at a glance.
You can gain insights into your sales performance by tracking your sales numbers and creating visual representations of your data. With Reports and Dashboards, Salesforce Sales Cloud gives you the tools you need to strategise to drive sales growth.
Reports & Dashboards is a crucial feature within Salesforce Sales Cloud. It allows you to visualise your data and provide you with analysis and suggestions on what you can do to improve your lead-to-cash process. Sales Cloud also enables you to get these reports via email and choose the frequency on how often you would like to be updated. With this, you can be sure that you’re getting updates with the latest information about your sales cycle.
Aleksa Lukić
CONSULTANT
Keep your team members and customers updated with Salesforce Chatter
Salesforce Chatter is a social networking platform that enables businesses to collaborate with their employees, partners, and customers. With Chatter, businesses can create groups, share files, post updates, and stay connected with their team members and customers. Chatter also offers features that make it easy for sales teams to collaborate. Users can @mention each other in posts to get someone’s attention and create customised views of Chatter so that they only see the relevant information.
Salesforce Sales Cloud in Action
Now that we’ve gone over some of the Salesforce Sales Cloud’s features let’s look at how we have used it to help our customers drive sales growth.
- Learn how Pracedo helped OKA get a single view of their customers and improve customer communications with an advanced understanding of the customer journey.
- Discover how Pracedo helped CLA generate better insights and reporting, which enabled them to identify the best possible opportunities and highest value sectors.
Why should you choose Pracedo to implement Salesforce Sales Cloud?
Pracedo has a team of certified Salesforce Consultants who can help you implement Salesforce Sales Cloud. 50% of all our Salesforce implementation projects have been aimed toward assisting businesses to drive more sales with Salesforce Sales Cloud – giving us years of experience helping organisations increase their sales with the Salesforce solution stack.
By involving a Platinum Salesforce Partner like us, you can:
- Ensure that your Salesforce Sales Cloud is built for your bespoke needs, using best practices and scalable methods.
- Set automation up for when you launch, resulting in a more efficient Salesforce Sales Cloud instance that can save you time and resources in the long run.
- Alleviate pressure on your teams to mould the platform to their needs with our Certified Salesforce Consultants.
- Benefit from our team’s technical knowledge and experience in successfully building digital transformation projects.
- Give your teams the right start with Salesforce thanks to custom training, ensuring they can get the most out of your custom configurations.
Contact us today to drive your sales growth with Salesforce Sales Cloud.
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Pracedo is an award-winning Summit (Platinum) Salesforce Consulting Partner that delivers innovative Salesforce implementations to forward-thinking customers.
With over a decade of experience focused on Salesforce, we work with our customers to unlock the platform’s power through tailored implementations that facilitate achieving business goals and ambitions. Our talented team of over 80 Salesforce professionals globally means that Pracedo offers a boutique consultancy experience, delivered locally to you, with the breadth and depth of knowledge earned from delivering over 1000 projects across our locations.
Pracedo specialises in Digital Transformation and Change Management. Implementations and customisations include: Salesforce Sales Cloud, Salesforce Service Cloud, Salesforce Marketing Cloud, Salesforce Marketing Cloud Account Engagement, Salesforce Revenue Cloud, Salesforce Experience Cloud and Salesforce Nonprofit Cloud.
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