Technetix stands as a trailblazer, spearheading innovative advancements in Distributed Access Architecture (DAA) and cementing its position as a pivotal figure in the realm of fiber-to-the-home technology (FTTx).
Across continents and cultures, Technetix’s influence reverberates, with a staggering annual sale of 114 million products to over 70 countries spanning Europe, the Americas, Africa, and Asia Pacific. However, with a large global presence, Technetix faced the challenge of not having a structured global sales process across the business. The different sales departments and representatives were using different systems and data sources such as excel sheets and local CRM systems to manage their opportunities and create their quotes.
Technetix envisioned a future where these challenges are resolved by implementing a global CRM platform with greater scalability and more possibilities than their current CRM provider, including an unified way to create and send out quotations.
Technetix envisioned a future where traditional barriers dissolve, giving way to a seamless network of interconnected systems and streamlined processes. The aim was to address the following challenges:
With remarkable growth, the existing CRM was struggling to keep pace with the organisation's expanding needs.
Relying on manual methods for generating quotes not only hampered report generation and sales forecasting but also led to inaccuracies in data.
Without adequate automation, inefficiencies persisted, thwarting the company's ambitions for continued expansion and optimisation.
The lack of a good CRM system for the entire business led to misalignments between the different teams and their failure to follow an unified process.
Vice President, Information Technology
Pracedo’s understanding of our requirements minimised back-and-forth during implementation, ensuring most things worked perfectly the first time.
Collaborating closely with Technetix, Pracedo embarked on a transformative journey, weaving together the trio of Salesforce Sales Cloud, Salesforce CPQ, and Marketing Cloud Account Engagement into a comprehensive solution that would empower Technetix to overcome their challenges and achieve goals.
Pracedo meticulously engineered a solution to seamlessly integrate disparate elements within Technetix's IT infrastructure, fostering cohesion and enhancing efficiency within Salesforce.
Leveraging the power of Salesforce Sales Cloud, Technetix gained invaluable insights through intuitive dashboards and robust reporting tools, illuminating their sales landscape with clarity and precision.
By centralising operations with Salesforce, Technetix gained a 360-degree view of their pipeline and sales activities across all reps, empowering informed decision-making and strategic planning.
Pracedo's implementation of Salesforce CPQ ushered in a streamlined quote-to-order process, reducing manual workloads and unlocking scalability for Technetix's operations.
With Salesforce Marketing Cloud Account Engagement, Technetix now enjoys heightened visibility into marketing activities, empowering their sales team with a singular, authoritative source of information to drive customer engagement.
Through simplified, guided sales processes, Technetix can now seamlessly onboard new users, paving the way for accelerated growth and the achievement of goals.
Vice President, Information Technology
Using Salesforce as a single source of truth means the organisation runs more efficiently as all data is in one place and accessible to everyone.
The full adoption of Salesforce CRM by Technetix didn’t just enhance their operations; it transformed them, setting new standards for growth and market performance.
With Salesforce's robust automation capabilities, Technetix has experienced a remarkable surge in efficiency across all fronts. Processes have been streamlined, departments synchronised, and operational effectiveness enhanced, propelling the company toward its ambitious goals with newfound agility.
Salesforce CPQ has revolutionised Technetix's quoting process, liberating the sales team from tedious tasks and reclaiming invaluable hours while ensuring pristine data quality. Now, they can focus on what truly matters – nurturing customer relationships and driving revenue.
Armed with dynamic reports and dashboards, Technetix now wields unprecedented insight into their activities. Every interaction is maximised, every opportunity seized, as they harness the power of data-driven decision-making to chart their course toward success.
The marriage of marketing and sales has never been stronger. With a unified platform at their fingertips, Technetix now boasts a single, comprehensive source of truth for all customer data. This alignment not only fosters seamless collaboration but also ensures that every touchpoint resonates with clarity and purpose, strengthening customer relationships and fueling growth
Vice President, Information Technology
CPQ has allowed us to standardise on quote templates and implement more consistent and faster approval flows. People spend less time on administration, giving them more time selling.
Technetix envisioned a future where challenges are resolved by implementing a global CRM platform with greater scalability and more possibilities than their current CRM provider, including an unified way to create and send out quotations.
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Email: ask@pracedo.com
Our impact resonates globally as a Salesforce Summit Partner, with a vibrant presence in London (UK), Amsterdam (The Netherlands) and Melbourne (Australia). This footprint allows us to bring our innovative solutions and strategic partnerships across continents. In these key cities, we leverage local insights and global trends to empower organisations worldwide, embodying our commitment to creating a lasting, positive change in the Salesforce ecosystem.
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We’re not just Salesforce Consultants; we’re innovators committed to boosting revenue with transformative solutions. We specialise in Salesforce Consulting, Salesforce Implementations, MuleSoft and custom integrations and Salesforce Managed Services.
Our recent acquisition by Collabera Digital, marked a significant milestone in our journey of growth and innovation. This exciting new chapter promises to propel us forward in our mission to redefine excellence in the industry globally across the EMEA and APAC regions.
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